Policy
Privacy Policy
What we collect
Browsing this site doesn't send us anything. Your cart is stored only in your own browser (a small local file called localStorage), not on a server — we never see what's in it unless you choose to check out.
When you check out, you're taken to WhatsApp with an order summary pre-filled. Whatever you send from there — your name, address, and pin code — goes to us directly as a WhatsApp message, the same as messaging any other contact. We use it only to confirm and ship that order.
Feedback you submit
If you fill out our feedback form, we collect your name, your star rating, which piece you're commenting on, your written comment, and your answer to whether it's OK to feature it publicly. This is sent to and stored in a private Google Sheet that only our team can access — it is never sold or shared onward.
If you say it's OK to feature it publicly, and a member of our team manually approves that specific submission, your name, rating, and comment may then appear in the customer-stories section of this site. Feedback you don't consent to sharing, or that hasn't been approved yet, is never shown to anyone besides our team.
What we don't do
We don't sell or rent your information to anyone, for any reason. Google Sheets (where feedback is stored) and, if enabled, Google Analytics or Microsoft Clarity (see below) are service providers we use to help run the site — they process data on our behalf to make the site work, they don't get to use it for their own purposes, and we don't hand data to anyone beyond that. There is no account system, so there's no password or profile of yours to be exposed.
Analytics
Every page on this site loads a small script that is capable of running Google Analytics and Microsoft Clarity, but as of today neither is switched on — the script checks for an ID for each one, finds none, and does nothing further. No visit data is currently being sent anywhere.
If that changes, here's exactly what each one would do: Google Analytics records aggregate, anonymized usage patterns (which pages get visited, roughly how many people, from where) to help us understand what's working. Microsoft Clarity records session replays and click/scroll heatmaps of individual visits, so we can see where people get stuck. Google Analytics ships with a feature called Google Signals turned on by default, which enables cross-device advertising/remarketing tracking — if we turn Analytics on, we configure that setting off, so it stays limited to anonymous usage stats and this page's claim of no advertising trackers stays true. This page will be updated the moment either is actually turned on.
Your data, your call
Want your order history or address removed from our WhatsApp conversation on our end? Message us and we'll delete it. Since everything lives in a normal chat rather than a database, there's nothing more complex to untangle.