Frequently asked questions

Every piece is either 925 sterling silver or gold-plated brass — a real gold layer over brass, not solid or fine gold. We never call plated pieces "gold" without saying so; the material is always shown plainly on the product, not hidden behind a hover or reveal.

Pieces marked Tarnish-Resistant are sealed to hold their shine through everyday wear, but plating on gold-plated pieces is durable, not permanent — avoid perfume, lotion, and swimming to extend its life. Each product page states its own care claim and instructions.

Pieces marked Hypoallergenic are safe for sensitive skin and ears. Look for that label on the product — not every piece carries it, and we only use it where it's true.

Our current ring is an open, adjustable band — one size fits most. If a closed-band ring is added later, see our Ring Size Guide → for two simple at-home methods.

Add pieces to your cart on the site, then tap Checkout — this opens WhatsApp with your order details pre-filled. Send that message and we'll reply within a few hours to confirm your order and share payment options.

Orders are dispatched within 2–4 business days of confirmation. Shipping is complimentary on orders over ₹1,500; a flat fee applies below that. Full details on our Shipping & Returns page.

For hygiene reasons, worn jewellery can't be returned. Unworn pieces in original packaging, with tags attached, can be exchanged within 7 days of delivery — message us on WhatsApp to arrange it. If a piece arrives damaged or incorrect, tell us within 48 hours with a photo and we'll sort a replacement at no extra cost.

Not yet — ORE is a working prototype right now, and orders are confirmed by hand over WhatsApp rather than an automated checkout. That also means every question gets answered by an actual person, not a support queue.